Privacy Policy

Andover Self Drive Privacy Policy - May 2018

This privacy policy explains how Andover Self Drive (ASD) use any personal information we collect about you. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein. We are committed to ensuring all personal information is processed in line with the General Data Protection Regulations (GDPR).

Our privacy promise

We will;

  • Keep your data safe and private

  • Not sell your data

  • Give you access to review and a manage your data at any time

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

Account

means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;

Content

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

Cookie

means a small text file placed on your computer by Andover Self Drive when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.  Where e-commerce facilities are provided, Cookies may be used to store your shopping basket. Further details are contained in Clause 10 and Schedule 1 of this Policy;

Data

means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;

ASD

means Andover Self Drive Ltd, Mayfield Avenue Estate, Weyhill, Andover, Hants, SP11 8HU. Registered in England & Wales. Registered Number 1043082. VAT Number 199035042;

Service

means collectively any online facilities, tools, services or information that Andover Self Drive makes available through the Web Site either now or in the future;

System

means any online communications infrastructure that Andover Self Drive makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

User/ Users

means any third party that accesses the Web Site and is not employed by Andover Self Drive and acting in the course of their employment; and

Web Site

means the website that you are currently using (www.andoverselfdrive.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

Data Collected

We collect information from you when booking a vehicle hire. This information will enable us to complete your booking and contact you in the event of any problems. ASD will ask for any of the following information;

  • Name

  • Date of Birth

  • Gender

  • Address and postcode

  • Telephone number and email address

  • Job Title

  • Employer name and address

  • Driving licence details

  • Other ID (e.g.utility bill, bank statement)

The website will also collect IP address, web browser type and version, operating system, a list of URLS starting with a referring site, your activity on this Web Site and cookie information automatically.

Data collected directly from the customer in connection with a vehicle hire may occur from any of the following methods;

  • ASD website

  • A phone call made to the ASD office

  • In person

  • Information systems (please note ASD do not request, require or process and information stored in such devices)

Information Systems

Some of our vehicles are equipped with information systems (e.g. bluetooth, sat nav etc.) that may store data should you connect your mobile device to it. If you chose to connect your mobile device via bluetooth or cable then the system may store information including device names, contacts, text messages, emails, call logs and any routes or destinations. Should you connect your device to the information system in any of our vehicles, it is your responsibility to remove any data held as we cannot guarantee the privacy practices of ASD under these circumstances. We suggest resetting the system back to its original factory settings prior to returning the vehicle  to avoid your personal data being misused. If you require assistance, please contact a member of staff for assistance.

Data Security

Data security is of great importance to ASD and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.We will protect your personal data from unauthorised use, theft or disclosure and will not sell your data to third parties. We maintain appropriate safeguards, including physical and electronic, to protect your data at all times.

Data Usage

Any personal Data you submit will be retained by Andover Self Drive for as long as you use the services and systems provided on the website. We retain your data for the purpose it was collected only for as long as it is required or is allowed by law.

Unless we are obliged or permitted by law to do so your data will not be disclosed to third parties. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, data may be used by us for the following reasons;

  • registering a customer account

  • making a rental reservation

  • making a rental booking

  • To confirm and verify your identity

  • To contact you in the event of an insurance claim, penalty notice, vehicle damage, monies owed or other issues resulting from the vehilce rental

  • internal record keeping

  • improvement of our products / services

  • If opted in, transmission by email of promotional materials that may be of interest to you

  • If opted in, contact for market research purposes which may be done using email, telephone, fax or mail.  

ASD will only share information provided with service providers, such as the DVLA, where you have consented to the sharing or for the purpose of the transaction. It may be necessary to share personal data for legal reasons as we believe necessary and appropriate including the following;

  • Legally required to do so or during legal processes

  • For detecting or preventing a serious crime

  • Under applicable law, including laws outside your current of residence

  • To process and handle claims for damages, including bodily injuries or property damage

  • In response to requests from government/authorities

  • To recover vehicles, property or monies due

  • To enforce the terms of the rental agreement

  • To protect our rights, privacy, property or safety including you or others

Third Party Web Sites and Services

Andover Self Drive may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal data provided by users of this website. Any data used by such parties is used only to the extent required by them to perform the services that Andover Self Drive requests. Any use for other purposes is strictly prohibited. Furthermore, any data that is processed by third parties must be processed within the terms of this policy and in accordance with the Data Protection Act 1998.

Changes of Business Ownership and Control

Andover Self Drive may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this policy, be permitted to use the data for the purposes for which it was supplied by you.

In the event that any data submitted by users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

Access to your data

You have the right to access any data ASD hold for you and review or update this information as required. You can also request to have this information removed as long as it is not required in connection with a current or future vehicle hire. To prevent unauthorised access to your data we will require proof of identity before releasing any personal information and we reserve the right to impose certain restrictions or requirements.

You can withdraw your consent at any time to stop ASD processing or accessing your information in line with Article 7 of the General Data Protection Regulations - exemptions to certain information apply.

Request for access or withdrawal of consent can be made by emailing info@andoverselfdrive.co.uk or in writing to the ASD office;

Andover Self Drive

Mayfield Ind Est.

Fyfield Road

Andover

SP11 8HU

Cookies

A cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. Andover Self Drive may set and access cookies on your computer. You can choose to enable or disable cookies in your web browser.  By default, your browser will accept cookies, however this can be altered. For further details please consult the help menu in your browser or visit www.aboutcookies.org. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

Changes to this Policy

Andover Self Drive reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law.  Any changes will be dated at the top of this document and immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.