You can book a hire vehicle over the telephone, email or in person. Just call us on +44 (0) 1264 771564 or email info@andoverselfdrive.co.uk. If you just need a quote, for now, we are only too pleased to help. To book a vehicle with us we will require you the driver’s full name, age, driving experience, current address, contact telephone number, license details including any points or endorsements and payment details although the payment will be processed on the day of collection.
Thanks to our new vehicle management software, Prohire, you can now book online in a few simple steps. Go to the home page and use the Book Online box at the top left-hand side of the page. Select your vehicle type, location, pick up and drop off dates and click continue. You will now be directed to our Prohire software which will take you through the booking process. Here you can select the vehicle type you require and enter your personal details. All of this information will be directed straight to us and we can confirm your booking as soon as availability is confirmed.
When entering your details you can also add a username and password so that your details are securely retained in the Prohire system making future bookings quick and easy. Please note when booking online no payments will be taken until the day of collection. If you are a corporate or trade customer, please contact us for special trade discounts.
We would recommend booking as soon as you're certain of your dates but usually, a week before is plenty of time. Please be aware that weekends are very popular for most vehicles, especially vans, so please book early to avoid disappointment!
Wherever possible we will adjust your booking to suit your requirements, however, cancellations must be made 24 hours before the hire start time otherwise, a cancellation fee of up to 50% of the hire charge will be incurred. If you need to amend or cancel a booking, please call us on +44 (0) 1264 771564.
Unless otherwise stated, the price quoted will include your hire, insurance cover, unlimited mileage*, roadside breakdown cover, collision damage waiver and VAT. For corporate customers, we would normally quote ex-vat and give you the opportunity to provide your own insurance cover. You will be given a Rental Agreement to check and sign. This will show any additional services with the relevant charges.
* Please note if you plan to travel more than 500 miles in a 24 hour period, you may incur an additional mileage surcharge.
To prevent additional costs being incurred at the end of your hire, please note the following;
It is illegal to smoke in any of our vehicles as they are considered to be a public place so we would ask that you please do not smoke in any of our vehicles, this includes any passengers. A smoking fine of up to £50 will apply for people who smoke in our vehicles.
Although we do not expect vehicles to be returned clean, we would also ask that you respect our vehicles. Excessive rubbish, drink spills, paint spills, pet hair, mud or other substances found in the vehicle may incur a valeting charge of up to £50.
For any Penalty Charge Notice received whilst the vehicle is on hire to you, an administration fee of £15 + VAT will be charged for each PCN received. This includes congestion charges, speeding fines and parking fines.
Every vehicle is supplied with a full tank of fuel unless otherwise stated and it is your responsibility to ensure the vehicle is returned with a full tank of fuel. A refuelling surcharge of £10 will apply for any vehicles requiring refuelling so please make sure the fuel gauge reads full at the time of returning the vehicle.
Most major Credit and Debit Cards are accepted including Eurocard/Mastercard, Visa, Diners, Switch, British Maestro and Visa Delta Debit Cards are accepted. American Express and Visa Electron are not accepted. Card details can be taken over the phone for payment if required and signed on your behalf by the person collecting the vehicle.
We don't accept Android or Apple pay.
Please note, due to new restrictions from our insurance company, we are no longer able to accept cash payments. We apologise for any inconvenience this may cause.
We do not ask for a deposit on the vehicle hire, you simply pay the required amount for the hire and that’s it!
You have the option of Standard CDW (£500 excess) and Premium CDW (£250 excess) if you wish to reduce your excess liability further. We keep your card details as a guarantee against the security excess so there is nothing to pay unless the vehicle is returned with new damage or requires refuelling.
Business customers are welcome to apply for credit facilities, although these are of course subject to credit and reference checks. If you wish to apply for an account, please go to the Corporate Customers section of the website and download an Account Application Form. Send the completed form to us, either by email or post and we will contact you once your account has been accepted.